Reference

How We Handle Your Data

We keep your account data tied to the details you submit, so privacy requests, login checks, and wallet references stay traceable in one record.

Account dataCookie useRequest changes
yoweswd How We Handle Your Data
REQUEST PATHS

Where to Send Privacy Requests

The fastest path is the contact form inside your account after login. Choose the privacy topic, state whether you want a copy, correction, or deletion request…

Account form Open the account form after login, pick the privacy topic, and write the exact…
Live chat If you are locked out, start a chat from Android Chrome, iPhone Safari, or…
Email You can send a message from the email tied to your account and ask…
STORAGE FLOW

How We Keep Data in Check

We record the minimum details needed to run privacy checks: contact data, login time, device type, cookie IDs, and payment references from DANA, OVO, GoPay, or QRIS.

Data we keep

We keep the contact details you submit, plus login timestamps and account actions that matter for security. That record helps us answer your request and spot changes that do not match your usual access pattern.

Cookies and session

Session cookies keep you signed in during a visit and drop when you log out or close the browser, while preference cookies help us remember language and page state on return.

Account security

We check the registered phone or email before we discuss account data or make a change. On shared devices, log out after use so the next person cannot read your session.

Payment traces

When a deposit or refund reference comes from DANA, OVO, GoPay, or QRIS, we store only the fields needed to match the record to your account and resolve a privacy request.

Retention

We keep records only as long as needed for security, account repair, or legal duties. If a request asks for removal, we review what can be deleted and what must remain.

Your request

Use the same contact detail you registered with, tell us what you want changed, and wait for our reply. If local law limits the request, we explain the part we can complete.

Privacy Questions You Can Ask

If you want to check what we hold, how a cookie works, or how a correction request moves through the account, these questions cover the usual path. We keep the process tied to your registered contact, and if local law limits a request, we say so before any change is made. The same contact rules apply whether you use Android Chrome, iPhone Safari, or desktop Chrome.

We keep the contact details you enter, login timestamps, device type, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We use that record to verify access, answer requests, and protect the account from mismatched logins.

Session cookies usually end when you log out or close the browser, while preference cookies may stay longer so the page remembers language and layout. You can clear them in Android Chrome, iPhone Safari, or desktop settings.

Open the account form after login, choose the privacy topic, and write the exact change or copy request. We verify the registered email or phone first, then reply with the next step from our side.

Yes, you can send a deletion request from the contact tied to your account. We review what can be removed, what must stay for security or legal duties, and we explain the result clearly.

We keep records only as long as needed for security, account repair, or legal duties. After that, we remove or anonymise what we no longer need, subject to local law and any active hold.

This page applies to accounts used in Indonesia and only where local law permits. If you reach us from elsewhere, the same contact steps apply, but the legal outcome can change by location.